Frequently asked questions
Your security and peace of mind are important to us. Our website uses secure checkout technology to process payments and protect your payment information. If you have any questions before placing an order, our team is here to help.
If you need to make a change or cancel your order, please contact us as soon as possible at maisonobresupport@gmail.com. We'll do our best to accommodate your request before your order is processed or shipped.
Yes! Maison Obre proudly offers worldwide shipping, allowing customers around the world to shop our collections.
Most orders arrive within an estimated 7–12 days, depending on your location. Occasionally, shipping delays may occur due to customs processing or circumstances beyond our control.
We offer a simple, affordable shipping rate:
- Orders over $100: FREE Worldwide Shipping
- Orders of $100 or less: $7 Flat-Rate Shipping
Your shipping cost will be displayed at checkout before you complete your purchase.
Once your order has shipped, you'll receive a shipping confirmation email with your tracking information. This allows you to follow your package as it makes its way to you.
If your order hasn't arrived within the estimated delivery period, please contact us at maisonobresupport@gmail.com with your order number. Our customer support team will help you check its status and provide an update.
We want you to feel confident with every purchase. That's why we offer a 30-day return policy.
If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order, subject to our return policy.
For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.
Simply email us at maisonobresupport@gmail.com with your order number and the reason for your request.
Our customer support team will guide you through the next steps and provide return instructions when applicable.
Please contact us before sending any items back.
We recommend checking the size guide provided on the product page before ordering. Since sizing can vary between styles, reviewing the measurements can help you find the best fit.
If you're unsure which size to choose, feel free to contact our team before placing your order.
We do our best to provide accurate photos and descriptions so you know what to expect.
Please keep in mind that colors may appear slightly different depending on your screen settings and lighting.
We're always happy to help!
Whether you have a question before purchasing or need assistance with an existing order, our customer support team is here for you.
Email: maisonobresupport@gmail.com
We look forward to assisting you and making your shopping experience as smooth and enjoyable as possible.